Babettes Furniture

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Old 02-20-2017, 09:04 PM
Breeze729 Breeze729 is offline
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Default Babettes Furniture

I bought a leather recliner sectional sofa through Babettes, and have had problems with the structural support in several sections. The wedge was never right and they had someone come uout to rebuild it only after two months of ownership. Now they do not even respond to my emails. Has anyone else out there had problems with the craftsmanship and no response from them?
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Old 02-20-2017, 09:10 PM
wisbad1 wisbad1 is offline
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they were great with us,even after 3 years. are you dealing with tim cook? they fixed our table with no problems
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Old 02-21-2017, 05:48 AM
kansasr kansasr is offline
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I found their support excellent, but then again I always called them on the phone, didn't use email.
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Old 02-21-2017, 08:25 AM
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dewilson58 dewilson58 is online now
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They have always been great. Made numerous purchases.
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Old 02-21-2017, 09:41 AM
rexxfan rexxfan is offline
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Quote:
Originally Posted by kansasr View Post
I found their support excellent, but then again I always called them on the phone, didn't use email.
Its easier to ignore (or lose) emails than phone calls. Definitely call.
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Old 02-21-2017, 10:08 AM
Bogie Shooter Bogie Shooter is offline
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We have experienced excellant customer service.
Have you considered going to the store to talk with them?
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Old 02-21-2017, 11:32 AM
DLJ1657 DLJ1657 is offline
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I purchased several pieces of furniture there when we moved here. A few months ago, I went to the store and spoke with Maria in Customer Service about an issue. She took the information and before long, Tim Cook came out and introduced himself. He could not have been more helpful in fixing the problem. Babette's will continue to be my preferred place to shop for furnishings!
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