[justjim]

Originally Posted by philnpat

Our server at the Sumter Landing location overheard us talking about having to head to the airport in a couple of hours. The manager stopped by our table with a box of cookies and told us to get back here soon!
Wow...imagine that...Excellent customer service...and good food too!

Good management----just makes a difference! Good to hear for a change.

[RickeyD]

Need to comment about the SS location. Walked in bout 1PM not very busy, was seated in five minutes. I ordered pastrami on rye and my wife 1/2 portion of pastrami on rye with a cup of soup. Waited more then 45 minutes for the food to arrive ( only 1/3 of the tables were occupied and they were eating) The waitress only stopped by us once to see if we wanted more iced tea. Along comes my sandwhich ( now I have been to Toojays in LSL many times with NO problems ) the sandwich is literally 3/4 of an inch thick, including the bread. I was not happy, waitress asked if I wanted more meat. I gently pushed my plate towards the edge of the table and said I'm not hungry anymore. We walked out and will never return. [emoji35]

[gerryann]

Originally Posted by RickeyD

Need to comment about the SS location. Walked in bout 1PM not very busy, was seated in five minutes. I ordered pastrami on rye and my wife 1/2 portion of pastrami on rye with a cup of soup. Waited more then 45 minutes for the food to arrive ( only 1/3 of the tables were occupied and they were eating) The waitress only stopped by us once to see if we wanted more iced tea. Along comes my sandwhich ( now I have been to Toojays in LSL many times with NO problems ) the sandwich is literally 3/4 of an inch thick, including the bread. I was not happy, waitress asked if I wanted more meat. I gently pushed my plate towards the edge of the table and said I'm not hungry anymore. We walked out and will never return. [emoji35]

Why not just tell her the problem, get more meat, and enjoy your meal???? WOW!!!

[HimandMe]

Good story about the manager's response...will give them a try.

[newguyintv]

Originally Posted by redwitch

This is not a post about bad food or service. While I wouldn't call TJ food great, I've always found it to be good with good service. Ate there last night. We discovered a bug in the salad. Odds are it had flown in and just picked our table. We were done with the salad so no big deal. We did ask for the manager to let him know just in case it did come from the kitchen. He offered us a free dessert, which we refused. Imagine our surprise when he took 20% off our total tab, which included a loaf of rye bread to take home. This is definitely a way to keep people coming back and creates nothing but warm fuzzies. So, just a shout out for someone going above and beyond.

Wow! A bug in the salad. Do you think the bug went to kitchen instead of your plate ands that's reason to notify the manager. Maybe it was in the produce as it came from the supplier. Bugs happen.
Why would you expect or accept a discount on your rye Bread to go if the bug was in your salad?

[redwitch]

I didn't expect any kind of a discount, just wanted to let the manager know so that if it was more than just the one bug, he could be aware and on the lookout. Suggest you read my post a little more carefully. As to accepting the discount, I honestly felt it would be churlish to refuse. I took the manager's discount as an act of kindness -- neither necessary nor expected, but greatly appreciated. I felt praising the manager for going above and beyond was deserved.

[graciegirl]

Beef cabbage soup and half a brisket sandwich. Wednesday night. YUM.

Never had a critter in anything. Chicken livers with onion in cream sauce is deeeelishamus.

[Carla B]

I bought a bag of Fresh Express salad and it had a live horsefly in it; it survived all the way from California. So maybe that could have happened with TooJays.

[gerryann]

Worked at Big Boy as a teenager. Once had a butterfly on top of bacon on BLT sandwich. Another time a beetle in the middle of wedge of lettuce.

It just happens.....

No one ever blamed me or the resturant.

[CFrance]

Originally Posted by DougB

How about, "I found a human thumb in my chili."?

That would get you 30%.

[Gunner46]

We had an experience tonight at Cody's at Brownwood. Sat down at 5:10, ordered meal, 6:00 still no meal. Server forgot to put order in. We paid for our drinks and left. Wouldn't it have been nice for the manager to comp our drinks or something nice, not that is what we do, but for good customer service, especially our first time there which we told him. Glad you had good experience at TooJays. Now that. Is good customer service.

[villagerjack]

Finding a bug is better than finding a half of a bug.

[parthree]

Originally Posted by gerryann

Worked at Big Boy as a teenager. Once had a butterfly on top of bacon on BLT sandwich. Another time a beetle in the middle of wedge of lettuce.

It just happens.....

No one ever blamed me or the resturant.

Its spelled restaurant

[CFrance]

Originally Posted by parthree

Its spelled restaurant

You don't need to say that. This is a social forum. We're more interested in content than grammar or spelling.

From a former editor.

[gerryann]

Originally Posted by parthree

Its spelled restaurant

That's funny. Thanks for sharing.