Century Link Outage?

Closed Thread
Thread Tools
  #1  
Old 06-22-2016, 04:25 PM
JC and John JC and John is offline
Senior Member
Join Date: Dec 2011
Location: Haymarket, VA; Village of Sanibel
Posts: 341
Thanks: 168
Thanked 35 Times in 20 Posts
Default Century Link Outage?

We live south of 466a and have no dial tone on phone and no internet. Does anyone know of an outage? Went online to Century Link and did their test on my phone line and says there no problem with account or reported service problems. BTW, had internet service this morning.
  #2  
Old 06-22-2016, 07:56 PM
jimnc jimnc is offline
Senior Member
Join Date: Jan 2012
Posts: 184
Thanks: 0
Thanked 9 Times in 5 Posts
Default

We have Century Link and all 3 services are working now. Monday night into Tuesday afternoon, however, we had nothing. A service technician finally came yesterday afternoon and in a short while discovered the problem and corrected it. Turned out there is a back-up battery for the landline phone and this battery needed to be replaced. The battery affected not only the telephone but the internet and television.
  #3  
Old 06-22-2016, 08:23 PM
jimnc jimnc is offline
Senior Member
Join Date: Jan 2012
Posts: 184
Thanks: 0
Thanked 9 Times in 5 Posts
Default

We have Century Link and all 3 services are working now. Monday night into Tuesday afternoon, however, we had nothing. A service technician finally came yesterday afternoon and in a short while discovered the problem and corrected it. Turned out there is a back-up battery for the landline phone and this battery needed to be replaced. The battery affected not only the telephone but the internet and television.
  #4  
Old 06-22-2016, 08:54 PM
PennBF PennBF is offline
Soaring Eagle member
Join Date: Mar 2009
Posts: 2,112
Thanks: 0
Thanked 755 Times in 214 Posts
Question What Phone Co.

Which phone company you are using, (e.g. AT&T, Verison etc?)
  #5  
Old 06-22-2016, 09:08 PM
JoMar JoMar is offline
Sage
Join Date: Apr 2014
Posts: 4,813
Thanks: 10
Thanked 2,302 Times in 865 Posts
Default

Quote:
Originally Posted by PennBF View Post
Which phone company you are using, (e.g. AT&T, Verison etc?)
It sounds like they have triple play, phone cable and internet with Century Link. They didn't mention if they had cable and if that was working, just making an assumption.
__________________
No one believes the truth when the lie is more interesting

Berks County Pennsylvania
  #6  
Old 06-23-2016, 08:02 AM
JC and John JC and John is offline
Senior Member
Join Date: Dec 2011
Location: Haymarket, VA; Village of Sanibel
Posts: 341
Thanks: 168
Thanked 35 Times in 20 Posts
Default

Quote:
Originally Posted by jimnc View Post
We have Century Link and all 3 services are working now. Monday night into Tuesday afternoon, however, we had nothing. A service technician finally came yesterday afternoon and in a short while discovered the problem and corrected it. Turned out there is a back-up battery for the landline phone and this battery needed to be replaced. The battery affected not only the telephone but the internet and television.
Thanks for the tip! Checked the battery and the battery light shows red while other lights are green. Will get a tech out here to replace.
  #7  
Old 06-23-2016, 01:34 PM
jimnc jimnc is offline
Senior Member
Join Date: Jan 2012
Posts: 184
Thanks: 0
Thanked 9 Times in 5 Posts
Default

If you want to buy and replace the battery yourself, buy one at Home Depot. The battery is in the aisle with the "Exit" signs. Take the old battery with you. Home Depot salespersons may not be familiar with this item. It costs about $30.00.
Easy to replace. Our tech told us it is VERY important to connect the negative terminal first, then the positive. That's about all you need to know.
  #8  
Old 06-24-2016, 02:38 PM
t fields t fields is offline
Member
Join Date: Nov 2007
Posts: 62
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Where is the battery located, and where do you check for light out??
  #9  
Old 06-24-2016, 04:01 PM
jimnc jimnc is offline
Senior Member
Join Date: Jan 2012
Posts: 184
Thanks: 0
Thanked 9 Times in 5 Posts
Default

Not all houses have the same system and some don't have this battery at all. But, if yours does, the battery is inside the panel on the garage wall that holds the irrigation controls. Underneah the irrigation controls. It says CyberPower on the cover that's over the battery.
  #10  
Old 06-24-2016, 04:36 PM
John_W John_W is offline
Sage
Join Date: Jan 2011
Posts: 6,390
Thanks: 2,172
Thanked 2,954 Times in 1,160 Posts
Default

We had lost our Century Link phone/internet last summer. We called on the cell phone and a tech came by about two hours later. He checked and said the battery in the garage, which provides backup service in the event of a power failure, had be hit by lightning. We had a bad storm a couple of days earlier, he said that is probably what happend and it just was able to stay working a day or two. He replaced the battery and all was fine. We've not had any outages since then, we're located just north of 466A not far from Seabreeze Rec Center.
  #11  
Old 06-27-2016, 07:54 AM
OhioBuckeye OhioBuckeye is offline
Soaring Eagle member
Join Date: Sep 2015
Posts: 2,410
Thanks: 1
Thanked 537 Times in 408 Posts
Default OhioBuckeye

Quote:
Originally Posted by jimnc View Post
If you want to buy and replace the battery yourself, buy one at Home Depot. The battery is in the aisle with the "Exit" signs. Take the old battery with you. Home Depot salespersons may not be familiar with this item. It costs about $30.00.
Easy to replace. Our tech told us it is VERY important to connect the negative terminal first, then the positive. That's about all you need to know.
I can understand someones battery going dead, but isn't this article about LOTS of phones going dead. Sorry to sound mixed up , but you are talking about buying a battery going dead in your personal phone, correct?
  #12  
Old 06-27-2016, 11:53 AM
JC and John JC and John is offline
Senior Member
Join Date: Dec 2011
Location: Haymarket, VA; Village of Sanibel
Posts: 341
Thanks: 168
Thanked 35 Times in 20 Posts
Smile Thanks Again

Quote:
Originally Posted by jimnc View Post
If you want to buy and replace the battery yourself, buy one at Home Depot. The battery is in the aisle with the "Exit" signs. Take the old battery with you. Home Depot salespersons may not be familiar with this item. It costs about $30.00.
Easy to replace. Our tech told us it is VERY important to connect the negative terminal first, then the positive. That's about all you need to know.
Century Link tech came out and found the battery was bad but also the fiber optic line from the post to our house was also bad. He installed a temporary feeder line from the post to our house and now we have service. In about 2 weeks a crew will come and bury the cable. Hubby intends to replace the battery himself. Good to know where to get the new battery. So thanks for that info and about how to install properly.
Closed Thread

Tags
link, century, service, outage, internet

Thread Tools

You are viewing a new design of the TOTV site. Click here to revert to the old version.

All times are GMT -5. The time now is 01:23 PM.