[alwann]

Wow. I wish you had attended the CVS dog & pony show I went to last week. The local franchise partner, Phil Dolfi (phil@cvswindows.com) addressed many of the issues you raise and gave much more comforting answers -- or spun them. He might be interested in your feedback re: the tech/sales person who looked at your job. Your findings will help me do a better job of evaluating they're offer when (and if) they respond to my request for an estimate. Many thanks for posting.