I like Epson printers but hate their tech support. Here are few things you can try: Take all the ink cartridges out and put them back in not just the black then go through the menu for aligning. Also try unplugging the printer and rebooting your computer? Also try deleting the printer driver and reinstall it. I had a similar issue but it was under warranty and they replaced the unit. Epson likes to blame things like that on non OEM ink but so do all the other companies. They make their money on ink not printers.
If it is out of warranty just replace it but I don't recommend HP. May be Canon or Brother if you don't want to stick with Epson.
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