[JoMar]

I think most on here have found it a good place to eat and know how to approach management when there is an issue. There are always those that will have a bad experience and not come back and I don't find that a bad thing.....if people approach management professionally we all benefit. For those that have a bad experience and don't approach management then it's best to move on.....unless the company's you work or worked for never made a mistake with a customer, then I understand your reluctance to raise the issue......you have never been on the other side.