Quote:
Originally Posted by TomOB
While talking to a manager does not have to be confrontational, if the manager was doing his job properly it would not be necessary. A good manager will talk to the patrons or send his assistant to talk to them to make sure everything is alright.
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I would think that mistakes happen, even in the best of places. But they are being blown out of proportion by customers who act like they are "victims" of gross mismanagement.