I am dealing with this in PA. We will downsize in 7 days and have had Comcast for years. We asked for a new customer promotion and was told no. I went to the local store and they were sympathetic. They suggested telling the toll free number we would switch to Fios. To have a transcript of my conversation I have started using live chat with as many things as possible. When I did live chat last evening, the person at the other end of the Comcast chat said, we'll hate to see you leave. Really!?!!?
My personal email is Comcast. What I have learned through this, is to shop for the best service and price with zero loyalty, but not have an email tied to the account.
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