Yes I agree, get an external hard drive and backup your files, right away. If you are uncomfortable doing this, I would suggest MMD Computer Center, Inc.
109 S U.S. Highway 441, Lady Lake, FL 32159. They did a repair on one of my laptops and I was very satisfied. I am sure they would be able to back up your PC and then figure out what is wrong.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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