Talk of The Villages Florida - View Single Post - One laptop in house won't hook up to new modem
Thread: One laptop in house won't hook up to new modem
View Single Post
 
Old 02-01-2015, 08:29 AM
jnieman jnieman is offline
Sage
Join Date: Jun 2008
Posts: 3,267
Thanks: 3
Thanked 14 Times in 11 Posts
Smile
Quote:
Originally Posted by snowbird123 View Post
We recently purchased a new modem/router combination and all the phones, tablets will hook up wirelessly to the new modem/router. One computer will not hook up wirelessly. I have tried many fixes, but nothing works.

This laptop was working just fine with the old modem, but we were finding the download speeds slow, and we had received a letter from Comcast saying they recommend we upgrade to a DocSis 3.0 from our current modem. It is faster and we stream better, but I can no longer hook up this computer. (The exact same issue happpened in our home up north when I bought a newer modem/router and I couldn't resolve it - I took it to the computer store and he hooked up right away and of course, I felt very stupid...... also while travelling I hooked up to my son's internet no problem)

I am suspecting it might have something to do with the router/modem combination?

Any thoughts or suggestions?

Thank you in advance.

12 Tips for Troubleshooting Your Internet Connection - Slideshow from PCMag.com

Here's a link about how to troubleshoot your router. Not sure if any of these solutions apply, but worth taking a look. Good luck. I feel for you. It can be so frustrating.