how the process took place that got you on the phone for IT help with someone who you could not understand ? This seems like a likely scenario...

"Information technology workers at Southern California Edison (SCE) are being laid off and replaced by workers from India. Some employees are training their H-1B visa holding replacements, and many have already lost their jobs."

"The IT organization's "transition effort" is expected to result in about 400 layoffs, with "another 100 or so employees leaving voluntarily," SCE said in a statement. The "transition," which began in August, will be completed by the end of March, the company said.

"They are bringing in people with a couple of years' experience to replace us and then we have to train them," said one longtime IT worker. "It's demoralizing and in a way I kind of felt betrayed by the company."

SCE, Southern California's largest utility, has confirmed the layoffs and the hiring of Infosys, based in Bangalore, and Tata Consultancy Services (TCS) in Mumbai. They are two of the largest users of H-1B visas.

The utility has a large IT department. In 2012, before any layoffs, it had about 1,800 employees, plus an additional 1,500 contract workers."


I know there are two sides to every story but this sure seems plausable to explain a lot.....

"Northeast Utilities in Connecticut last year made a similar decision to SCE's and brought in foreign contractors on visas. More than 200 U.S. IT workers lost their jobs."

Southern California Edison IT workers 'beyond furious' over H-1B replacements | Computerworld

Both referenced companies are utilities and the assumption is that these new folks will be used for customer service.

This from the same link on what H1-B replacements must bring to the table according to the government...

" the Labor Department states, "The Immigration and Nationality Act (INA) requires that the hiring of a foreign worker will not adversely affect the wages and working conditions of U.S. workers comparably employed.

"The SCE case is clearly one where the hiring of the H-1B is adversely affecting the wages and working conditions of American workers," Hira said. "There isn't a clearer cut case of adverse impacts - the American worker is losing his job to an H-1B." Hira believes that the U.S. Secretary of Labor has the authority to investigate these cases."

Has anyone ever gone through this first hand ???