As a regular patron of Chilis. I can only say what happened to you was unfortunate but is the rare exception not the rule. During this busy time of year and especially at peak times. All of the Resturants are serving at peak capacity and mistakes will occur.
I would certainly not judge Chilis as a Resturant with poor service. I would say the opposite and why my wife and I patronize them. Also they encourage all customers to fill out a survey to express your opinion on how they did in service and food quality.
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