Chilis is my wife's favorite restaurant. We've been going to that location at least once a month for 4 years. Never experienced the problem you did, and we normally always sit in the lounge. I like to watch the sports channels on TV. Even in that room with the bartender sometimes stuck waiting on us, we've gotten served in 5 minutes.
I like the way you can pay on the little machine on each table because sometimes you have to wait a long time for the waitress to bring your check and then to bring back your credit card at most restaurants. At Chilis you don't get a check, you just hit the pay bill button and it's on the screen. Slide your card, add the tip, and you're on your way. You should give them another try, although that location and the Ruby Tuesday not far away, are both some of the busiest ones I've been in, they usually get the job done and the food is very good.
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