Warren, have the technicians admitted it's in fact a flaw? I kind of assumed that's what we're stuck with now.
I have a LG high efficiency top loader and hate that there's so little water. I might as well put my clothes in a bucket, dampen them, and slowly rotate the bucket back and forth a quarter turn. The washer has no agitation to speak off, which I can see because of the clear glass top. I end up running each load twice, each time with the extra rinse setting.
If anyone still makes them when I need a replacement, I'm going back to a regular, inexpensive top loader
with a full size agitator! Maybe even
one with a wringer.