I had the same problem with a front loading washer that I bought here at Sears when I moved into my home. I wanted a front loader to wash quilts (which I do often because of my dawgs) and avoid going to a laundromat. However, I agree with Warren, there were many dry spots on the quilts because of a low water level and many times, the quilts still had spots on them when the wash was finished.
Called Sears, they sent a repairman, he said nothing was wrong with the washer and that the water saving system was working properly. I called Sears and said will you take it back and give me a top loader, extra large capacity? Yes, they did and I've been happy with it for 6 years. I love working with Sears.
PS, I still have to go to the laundromat once a month, but its worth it for nice clean quilts.
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Bronx ♫ Los Angeles ♫ Hadley, Sept. 08 and then the beautiful village of Mallory Square 2014 ♫
A true friend is someone who thinks that you are a good egg even though he knows that you are slightly cracked." 
(For those who know me) I consider ON TIME to be when I get there.....
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