Quote:
Originally Posted by Warren Kiefer
The last technician stood before the washer with the third set of identical replacement parts and said " putting these parts in will not fix the problem. "it is a Samsung and you have what you have"... Ours is a glass to, so we can easily what the washer is doing inside and at times after the wash has finished, there are dry spots on the clothing. Yes there are several washers that have the old style agitators.
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We received information from SAMSUNG that they will not refund our purchase price for the washer. Keep in mind that this washer is less than four months old. Our complaint to SAMSUNG that at times there are dry spots on the clothing even after the washer has gone thru the full wash cycle seems to be of no concern to SAMSUNG. I advise all readers to not buy a SAMSUNG washer. Home Depot has also opted out of the situation and will not resolve the problem.