Go in person. Get a name and what you want in writing. Make sure it is dated and if not signed bring a witness. Google fiber is coming to Atlanta next, too bad they didn't choose The Villages. Signs on the horizon is that cable will soon be out, Fiber optics and something from Apple and a third company are poised to take over...Yay!! So many bad reports about Comcast but in all these years, they never found a way to fix things and the customer most often was the badly treated one. We try to avoid as much as possible anything with a monthly bill.
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