Good care in a hospital is a reflection from the top management down. Yes, people are run off their feet in season, but that doesn't mean not listening closely to the patient. As a patient, you need to be proactive about your care and often have someone with you that can speak up. A clinically trained chaplain of which I think their are two there can act as an advocate for the patient when necessary.
Hospital food is often tasteless but usually healthy at least.
In a place like TV, where almost everyone is older, good hospital and healthcare should be number one on our list. Our mother is in her mid 90s and I would hate to think she might go through this after decades of good care...not to mention careless behavior that might hasten her demise.
Send the letters. People who have had real issues with care here need to have it documented. It doesn't help anyone if you quietly suffer.
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