I have had this same thing happen to me. On several occasions, I have used the online USPS to put a hold on my mail. In all but one case, it worked as you would expect. A couple years ago, I used the same process and returned to an empty mail box. I asked the mail station attendant and he informed me he had all our mail inside, in a box. When I discuss the hold mail with him, I was told they sometimes don't receive the notice from USPS.
Therefore, I was told it would be better [for them], if just put a note in the box with the dates I would be gone and they would hold my mail for my return. I have used this process and it works for me.
Might want to talk to your mail station attendant about it, if you're going on an extended trip.
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