[Bonny]

Originally Posted by sunnyatlast

Generally true. But if the receptionist takes on the role of doctor or nurse and decides you can wait weeks when you call to be seen by a dr. today for something you sense is serious, I want to know his/her name. Then I'm going to call and ask for the dr. to call me at his/her convenience, and tell them this person is holding the door shut.

That's a little different. The Dr. I used to go to had 3 girl's at the front desk. If I called, I would ask their name if I had a problem. I only meant when I go to the office, I'm going to see the Dr. so I don't need to know who I just talked to at the desk.