We've been using X1 since early November, and while it's not as stable as Verizon FIOS, it works just fine. Every two weeks or so we reboot the boxes but otherwise there are no serious issues or complaints with the X1 platform. In November Comcast told us self-upgrade to X1 was not available in TV, and I believe they charged us $39 for the tech visit. We had lost the HDMI ports on our tv over the summer and were very happy that the tech suggested connecting with component cables. It gave us the same HD picture that we had with HDMI. Comcast may have issues but X1 is a definite improvement.
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