[2BNTV]

Always tip 20% minimum and sometimes more if service is excellent. That's 20% of the bill excluding the tax portion.

My son works in hotel management and servers have families to support and do the things everyone else does.

Do not penalized the server if the cook made a bad meal of what you ordered.

Any complaints should be handled by management in an appropriate fashion.

Management doesn't always do the right thing but they should, if they want repeat business.