At times I have told managers about bad food or bad service, but usually not.
When they are standing right there, able to see with their own eyes that customers are unhappy with agonizingly slow service/bad food and they don't inquire, it says they do not care.
I'm not going to aggravate myself explaining and defending my position to a manager who does not care. It ruins the entire outing.
I have written a few short letters to tell them, and sometimes they call to learn more about the problem.
It's their job to SEE and inquire about what's going on. I find that when a courteous, interested manager stops in at the table to ask how everything is, we tend to give praise for things simply because he/she took the initiative to ask, and act like they care.
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