Quote:
Originally Posted by Villages PL
Both positive and negative comments can be of value to restaurant owners and managers. Positive comments are nice to hear and the positives can be accentuated while the negatives can be eliminated.
Just like this song: Ac-Cent-Tchu-Ate the Positive - eliminate the negative.
Restaurants that are doing poorly may not be aware of what they're doing wrong. How will they know what needs improvement if no one is willing to make negative comments? Maybe the food is good but the service is poor or maybe it's the other way around.
Restaurant owners and managers are likely aware of this website by now and they need your honest and complete feedback, the good and the bad. If you hold back because you think it's not nice to be negative, you're cheating them - you may be keeping them from getting the vital information they need to run a better restaurant.
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You are whistling Dixie my friend. My experience, especially during the Winter Months is that is that they could care less about complaints because they have a virtually non ending clientele of less that discriminating people to take your place. Golfers are generally treated like second class citizens at our so called "Country Clubs" because they in large part interfere with their obsession with the thought of turning away non golf customers.
TV is one of the few places I'm aware of where Restaurants can provide mediocre food and average (at best) service and get away with it without affecting the bottom line. Many would not survive if they did not have the steady stream of Villagers to line their pockets.