Quote:
Originally Posted by luckygirl
I was happy with the Villages Health Care System, but I am know considering finding a local doctor out of their network (recommendations are appreciated) I am in the middle of a health issue, have seen the doctor several times in the last month, have gone for blood work twice. The latest blood work was done on Feb 13th. Finally saw the results in my patient portal on Feb 17th; called that morning to discuss, emailed the doc on the 18th asking them to call me to discuss, called again this morning asking to speak with someone about the results - still waiting for a call back. This is no way to treat a patient. I have gone from very upset to very mad. Has anyone else experienced this with the villages health care system?
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Quote:
Originally Posted by Loudoll
Yes. Both my husband and I have experienced this and worse. At our ages we have enough history with doctors to know the difference between good and bad care. I thank God we're out of that system.
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As always, excellent doctors and nurses can unknowingly gain a bad reputation without doing anything wrong, based on what the
office staff does or does NOT do.
And
everyone working in the office can be made to look bad by what does or does not show up on their computer screens at the right time via electronic medical records. Office staff and software can "make or break" a medical office practice.