[Barefoot]

Originally Posted by RickeyD

Why would a company treat some customers one way and others differently ? It makes no sense.

I think that perhaps it's a matter of perspective and comparison to other lawn care companies.
Perhaps people who are newer to TV have higher expectation levels than we do.

In the eight years we've lived in TV, we've had MANY lawn care "experts".
We used to employ different companies for termite control, lawn mowing, trimming shrubs, fertilizing palms, exterior pest control,
weeding, interior pest control, etc.
When there is a problem with your lawn, like a fungus, no-one is accountable.
If you employ a lot of different contractors, they will all blame each other.
When one of the contractors quits without warning, it's disappointing.
When you pay in advance (don't), and a contractor disappears with your money, it can be daunting.
Both have happened to us when we used individual contractors.

Because we are Seasonal Residents, we can't do the work ourselves.
We don't want to deal with a lot of different contractors.
We want an office that has staff, not a cell phone where the mail box is full.
There are only a few companies in The Villages that offer "one stop shopping" where one company does it all - just one point of contact.
And of course no lawn service is perfect at all times.
It isn't feasible for most companies to run at full staff all year long, so most rely on temporary employees.

For now, we've found a full-service company that suits our needs and makes us happy.
We have other friends who use Service Smart without any problems.