If I have a problem like yours I go online , type in " Kindle problem" (use the product name you need ,) and see if I can be walked thru online , either with a tutorial by the company brand name or reputable sites. . Sometimes it is just a quick fix we did not know to try. Usually holding down the off / on button for about 20-40 seconds hot boots and corrects .
__________________
GrammyS
|