I had Charter for about 4 years when north and didn't have a problem with them accept once on a bad DVR box. Their customer service isn't the best, but their picture quality, internet speeds (at that time), and phone was very good.
I now have Brighthouse and have had nothing but issues from day one. I have had 3 bad boxes and they tell me I need it upgraded each time. It continues to not give channels guides often. I lose all my DVR movies recorded when they change boxes. The internet is sloooow but paying for the higher service speed. They will tell you they are aware of the problem in the area and they are working on it. In the meantime, their is no credit for the slower service. I needed (2) digital boxes and customer service told me I needed to pay $7/box for HD vs. the $2 box. When the tech came out, he was "frustrated" because he said no, I do not need to pay the extra $10 for the 2, it comes with HD. The techs try to be nice but they still talk about the poor communications with them. I have had my phone number changed without them telling me. Before I could get it BACK they gave it to someone else who were getting my calls.
My picture at least once or more per day freezes, pixelates. The internet goes down or the wi-fi. The tech says the Echo would not work any better than the wi-fi booster I have now.
I could go on and on.. But, bring on Charter. At least you get what you pay for in service at the same prices. Oh. When my 2 year contract was up, they raised the rates $20.00. They will tell you we don't negotiate, that's the going price. At least with Charter/Comcast, when you call they will give you a different package, sometimes better at the same rate or close
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