Used them for several large and smaller pieces in the past two months. One upholstered piece arrived and was brought into our home and placed in a room, even though it had a large discolored area in the upholstery.
I had been told previously, if I was going to deal with city furniture, that if anything was not right to refuse the item and send it back or else they would never make it right .
After speaking to customer service and going back-and-forth we got another delivery date to get a new one. This chair also arrived with another discolorization in the same general area but it looked different. It looked like someone had tried to clean the stain and now it was just a different kind of stain. And this is not something subtle, this was bad.
Had to set up another delivery for a replacement. So third time was the charm and the chair was fine. BUT.. we had a dining room chair – one of six – that arrived with the back which was completely cracked and broken . Again , the delivery people brought it into the home and were having me sign the paper when I went over to look at it and it was completely broken . I asked him when did he take off the wrapping and he said in the truck before they got it out. I asked him did you not even look at the chair if you picked it up you would've seen this is completely cracked in half and he just shrugged .
More calls to customer service and we got a new delivery date for another chair, which was fine .
Everything turned out okay in the end. I have been told that in dealing with City Furniture , if anything goes wrong after they leave your home with the delivery or in the days following, you will have little recourse.
I also think that it is ridiculous that they charge a separate delivery charge for each piece of your furniture. We purchased furniture from five different furniture stores in the area and they're the only ones that charged by the piece .
I would purchase from them again , only if they had exactly what I wanted and I couldn't find it elsewhere.
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