We only have internet with CenturyLink via fiber optic to the house. The install took about 2+ hours as they need to install an ONT box (box of electronics) on the outside of the house and a UPS (battery backup) in the low-voltage panel. If you are also doing Prism TV I assume it will take some additional time. We did not have any installation charges. To me, this is essentially non-negotiable as we had two other options for internet.
We have had a few issues and I found customer service, with one exception, to be good. Almost everyone had been pleasant to talk to and competent.
They appear to use two different routers: one for internet only and one for internet and Prism TV. We had the former and it had some issues with hangs (even after a replacement) and I eventually had them replace it with the better router. No problems since.
We have had three billing issues that were quickly resolved without any drama.
Overall, CenturyLink has been good. I would give them an A-.
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Originally Posted by calgone
Looking for anyone using phone internet tv with Century link. Any hidden cost. Heard of $300.00 installaton surprise cost. How Is Customer Service.
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