[Lovey2]

As a retired Fedex-er, I apologize for the treatment of your delivery. Please know most of the employees truly do care about customer service and getting the job done right and to the customer's satisfaction. But remember, I came up in the days of Federal Express and the company has gone thru many, many changes. For instance, Ground and Home Delivery are not paid FedEx employees, but contractor's as someone noted above. They buy their own trucks and routes. Not implying they are bad, any I've known were great and very conscientious. Unfortunately, you said "van" tho and mentioned letters being delivered which leads me to believe it's Express, so again I apologize for your misdelivery. If you paid the premium for Saturday delivery that package SHOULD have been reattempted Monday. They do not usually call after a package has been delivered tho, unless you set that up with them when you called the 800#. You did call the 800 number with your concerns, I hope? If this was truly a FedEx mishap, and that package was left without a signature and thrown at your door you will at least be refunded the cost of shipping (I get that wasn't the point, you wanted your package) and that employee will be questioned. I've seen terminations for this, if it is a repeated occurrence. They DO NOT allow packages requiring a signature to be left (without repercussions) unless you authorize it.