Quote:
Originally Posted by TrudyM
I didn't realize it was subcontractors. I did call the 1-800 number on Sat when the package was showing online that we were not home when we were. I have called them before to no avail. The trucks say Fed-ex on the side so I assumed Fed-ex employees. We did pay for Sat delivery and I assumed as we insured it that they would attempt a signature.
I just remember back when Fed-ex started how great they were and now In my opinion they are falling behind their competition. I have redelivered many packages to neighbors in the past year that have been left at my door, I have the first house on the corner so they just dump them all on my porch, most at holiday time. A neighbor said that he checked my porch every day while we were gone and redirected three himself. When the house sells the neighbors will be SOL if the new owner isn't inclined to redeliver mail.
|
OMG!! How rude!! You absolutely must call the 800# (please) and let them know of those shenanigans. That is reprehensible and certainly DOES tarnish the reputation some of us worked very hard to build!! Me for 25 years and my husband for 33! The core of FedEx is customer care, and again I apologize for your experience. It is (as jobs go) a great place to work and we just never knew employees that would act like that...for long, at least...hint-hint. But really, if it was a van and said FedEx Express on the side, I am shocked even more so. Maybe I shouldn't have retired, apparently the place went to hell in a handbasket without me...hahaha!! JK
I hope you give us another chance and your next experience with FedEx is a good one. My pension check depends on it...no-no, kidding again.
Take care!