I agree with Trudy M. We ordered a 9.5 foot Christmas tree in December 2014. We were able to track it all the way to the Orlando-Ocala transport and, during that trip, it "disappeared." I was told I had to wait 14 days from them to look into the missing tree. After 2 weeks, it was still missing, and the vendor replaced it (I think they were reimbursed by FedEx). Sadly, our tree arrived after Christmas. Do you think there may be an employee who has a new tree...maybe, maybe not. FedEx said it may have "fallen off the truck"....mighty big box to simply fall off the truck....
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