Quote:
Originally Posted by rn1tv
I agree with Trudy M. We ordered a 9.5 foot Christmas tree in December 2014. We were able to track it all the way to the Orlando-Ocala transport and, during that trip, it "disappeared." I was told I had to wait 14 days from them to look into the missing tree. After 2 weeks, it was still missing, and the vendor replaced it (I think they were reimbursed by FedEx). Sadly, our tree arrived after Christmas. Do you think there may be an employee who has a new tree...maybe, maybe not. FedEx said it may have "fallen off the truck"....mighty big box to simply fall off the truck....
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Imagine saying that to a customer? NEVER!! How stupid!! And I fervently hope if someone is stealing they are fired. That's one offense you only got one shot at. A theft, and you're out. So sorry, what a day for a screw-up...Christmas. Both my husband and I worked many a Christmas day. I had no children, so volunteered, so my co-workers could stay home with theirs. We went in and went thru every package to get anything that remotely resembled a present or was perishable out to the customers, regardless if it was due yet or not.