The entitled attitude of the o.p. makes me want to call and rent a unit from them right now.
We've rented units many times while moving ourselves or our college kids. I would never load a truck without first having the lease signed and in my hand and keys for the unit which I've already opened and know I can get into.
No business owes a "charity" anything. Charity is a gift and business owners have to be very budget conscious of revenue compared to expenses.
With so many volunteer groups in TV, they probably get 10 requests per week for free storage! They have bills to pay and the construction and startup of commercial real estate in a location like that costs a fortune.
Of course somebody should have called back, but when they didn't, it's the customer who needs to call elsewhere. "Beware" as though they're a rip off is poisonous.
|