[QUOTE=Quixote;1043112]And thank you too for your understanding! While it is a pleasure to deal with—and be supportive of—a mom-and-pop business, there are major corporate businesses who practice "good business" as well. I could not agree more that "Customer service is the most crucial part of any business [emphasis mine]."[/QUOTE]
THAT is very true. And diplomacy and patience is part of customer service. As the person who represented this charity the OP did not show those qualities. A charity is a business. Using the word "Beware" is unfair. It would have been better to praise the one who gave you space then tell that another newer business inconvenienced your charity, because that is what they did.
No one owes anybody anything when it comes to charity. Beggars can't be choosers. It would have been better to not say anything negative about the one who disappointed you, and praise the person who helped you and then give a connection to your charity so those inclined would drop a check in the mail.
Least said, soonest mended.
__________________
It is better to laugh than to cry.
|