I would not count on a regional manager making verbal commitments giving away inventory that the local franchisee/owner/manager knows availability on and has to pay for.
How does anyone know whether the regional manager even gave the message to the local franchisee/owner/manager or not?
And when no call back came on Tues., Wed, Thurs etc., maybe the local owner/manager could not get the regional manager to respond! And maybe that regional manager was making promises the local owner/manager could not meet or afford.
Without a contract signed by both the local storage facility and the tenant, I wouldn't count on anything from them.
And as for the mom and pop shop doing better, maybe it went better because for one thing, THEY, THE OWNERS --who know their inventory and ability to float the costs of a free rental--were contacted directly! They were in a position to speak for themselves, whereas the local franchisee of the first company was not.
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