Quote:
Originally Posted by ukgolfer
There was a party of 18 of us that booked into Las Tapas tonight , we were given a pager and told the wait was 30 mins , 20 mins later the pager went off , we all finished our drinks at the square and walked to the restaurant, when we got there we were told that the pagers just go off by themselves, they then said that it would be 10 minutes until the table was ready (we did say that any combination of tables were fine) , we waited about 20 minutes and asked again how long the wait would be, when we looked inside there were lots of tables empty, we asked for the manager and were told that they no longer have a manager as he had left, we were told that they didn't have any servers as they had left, a server said that they would sort out the table and would be back in 3 minutes, 10 minutes later nobody returned , so we all left and gave up and went to five guys, it was disappointing as we had a nice experience a week previous , I can't understand that a place of this size is run in this way, if I was the owner I would be very worried
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If the manager quit on the spot and servers quit with him, then there's not much that can be done for that night. They'll have to re-group and it will take a few days.
When the o.p. says they were "booked in" with pagers, it sounds like they came and put their name in last night and didn't have a reservation in advance. Regardless of Las Tapas's situation, a party of 18 IN a restaurant and not a separate banquet room/facility, on the Saturday night after Easter, is a lot to expect from the server staff.
I'm finding it more and more troublesome to expect a party of 12+ in a regular restaurant dining area. The noise level makes it impossible to even talk to the people in your own party, so why bother. The same noise level makes it almost impossible for the servers to hear the customers. I don't think large parties IN a regularly staffed restaurant on a Saturday night in tV is worth it.
I hope Las Tapas re-groups and does well. The rudeness of some people here talking down to workers is embarrassing. They're enough to drive the Pope to swear and QUIT and say "take this job and shove it!".