Quote:
Originally Posted by leftgolf
Yesterday arrived with a group of 11 for lunch. When we were seated, waitress informed us that the kitchen had a issue and food would be slower than normal. 10 minutes to get our drink orders in and food ordered. we then waited for 50 minutes - no drink refills, no explanation from the staff.
I asked to speak with the manager to see when our meals would be served. The manager came over as the meals came out of the kitchen and commented "does this answer your question?"
Is this your attitude? No apology, no offer to comp our sodas? Do you realize the seasonal business is over?
My answer to this manager is you will not see this group back anytime soon!
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We have eaten at Evans Prairie on many occasions and we would put our satisfaction level in the 90's to this date. If we were warned ahead of time that service was going to be slower than normal we would decide if we wanted to stick it out or not. Having decided to stay would then preclude us from complaing about the slow service. To top that off the group felt the drinks should be comped. Who is being fair here?