[Bonny]

Originally Posted by missypie

That is so true. People expect to be comped for everything, but it is the way things are now. We own a business and sometimes one just wants to show good will to a customer if things don't go well. On the other hand I would never have given a comment to the customer as the manager did.

We also have to realize just reading words here is hard to interpret. The manager said "does this answer your question?" isn't necessarily bad. Depends on the way it's said. I could see saying that with hands out and a smile. Kind of like ask and you shall receive done as a try for a little light humor.
Hard to even explain here without using my hands. LOL