[Bonnevie]

I'm the first to find fault with Comcast, but I have to say I think they are trying to improve customer service. Last night's lightning caused my internet to go out. I called and got someone definitely in India. However, he was so nice and so friendly and did his best to help me. It was only after exhausting all he could do and was about to set up a tech visit, did he receive the notice that the problem was an outage in my area and told me the expected resolve time. However, he also looked at an upcoming order I have with them and removed a monthly box charge! I have to give credit where credit is due....it was a very positive experience.