I also had a good experience with Comcast yesterday. I received my bill,for next month and my cable monthly fee was raised. I,called and got someone from Michgan and he walked me through for a better package and lowered my bill back to about what is was paying for last time plus it is a two year contract. He was so helpful and I told him that I'm glad your customer service is getting better. He said they are trying to improve. He found a charge that I have been paying since is signed up for cable and said that he was sorry but he can only go back a few months to give me a credit. I explained to him that back in 2011 I spoke with a girl that didn't understand what I was talking about. I went into the store on 441 to give them proof and they took the charge off. Then the following year it was back on.again called got a person that didn't understand me and I couldn't understand her. She hung up on me. He then told me he would do everything on his power to go back and check my records and get a refund. Very happy. Finally someone who understands .
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