I have to agree with a couple of posters on this thread that it is so refreshing to see a positive and uplifting post. We have been besieged of late by a few negative, agenda driven, and even belligerent posters.
A friendly smile and attentive to ones needs is a recipe for success in any endeavor. Demeanor is a personal trait so those businesses that conciously recruit customer facing individuals with an inherent bubbly personality know this will only increase customer satisfaction. Panera Bread has always understood this tenet.
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