Quote:
Originally Posted by CFrance
And then what? Did you get the channels back? At extra charge or not?
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I'm sorry - I wasn't clear. We got a bunch of extra channels that we were not paying for as we only had basic cable. We tried to call to let them know that they had made a mistake, but instead of correcting it they continued to give us those channels month after month at basic cable rates. I am not complaining - just acknowledging the incompetence and wastefulness of companies like this, while on the other hand their usual mode of operation is ripping people off by doing just the opposite - charging people and not giving the proper service.
I hope I didn't complicate the matter more by such a long post, but what I do notice today is that when you actually get the right product AND good service, it is almost a shock! My, how the times have changed. Too many big companies have become stupid and I'm afraid we consumers are paying for that in more ways than one.