[CFrance]

Originally Posted by Abby10

I'm sorry - I wasn't clear. We got a bunch of extra channels that we were not paying for as we only had basic cable. We tried to call to let them know that they had made a mistake, but instead of correcting it they continued to give us those channels month after month at basic cable rates. I am not complaining - just acknowledging the incompetence and wastefulness of companies like this, while on the other hand their usual mode of operation is ripping people off by doing just the opposite - charging people and not giving the proper service.

I hope I didn't complicate the matter more by such a long post, but what I do notice today is that when you actually get the right product AND good service, it is almost a shock! My, how the times have changed. Too many big companies have become stupid and I'm afraid we consumers are paying for that in more ways than one.

You didn't complicate things. Thanks for the explanation.