[justjim]

Comcast and other cable providers give you "something for nothing" and it's a good marketing ploy in that a number of people will then buy the package in the long run. That's actually the way they try to get you hooked.

In our "moves" over the years we had Comcast, century link, Brighthouse, AT&T (and another I forgot their name that Comcast purchased in our area) cable/internet---customer service is about the same I'm sad to report. Our friends have told us the same about the satellite companies. Occasionaly you get a "good competent" customer service rep but it's rare! I think it's a sign of the times! Obviously, they don't pay enough to get "good help" or to keep them. This sounds familiar doesn't it?