I've had a similar problem (on a different brand of printer). What I needed to do was to make sure that I had chosen the right designation for the printer. The printer indicated in the little box on the upper left of the screen when I went to "print" was Canon MX870 series Printer....but, what I had to designate, from the selections available in that box was Canon MX870 series Printer XPS. You may have something similar going on.
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