[annoakley]

After 6 of us going to Eaton's EVERY Sunday after polo and dropping approx. $300 per visit,this polo season we went 1 week early, called ahead approx 1 hour before anticipated seating, checked in upon arrival...and waited. Ok, we expected an hour, which is what we were told on phone and in person. After 1 hour we checked (it WAS very busy that day). We were told about 10 minutes. OK. After 1 hour and 15 minutes we checked again--were told next 6 top was ours. Watched another group get seated there. Why not us? Because they were a 7 group. Next one-ours. This happened 3 more times--each time because "they were 7.) FINALLY a 6 top-told we could not have it because a group of 8 had arrived. THEN shown to a table for 4 with 2 added at end. It was SOOO tight, we couldn't even sit down at it. This was after 1 hour and 40 minutes. We were furious and left--vowed NEVER to be treated that way again. AND we were told all these people were ahead of us--but not when we arrived. I saw the list. Sooooo we called to Francescos; they set up a table, ready when we arrived and now THEY get our every Sunday business of $300. This was NOT wise on Eaton's part--but they had all young girls running the seating--no manager in sight.