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Old 04-23-2015, 02:53 PM
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billethkid billethkid is offline
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Default Comcast internet chronic disruptions?

I have my own Comcast recommended Motorola modem along with a new higher speed router from Assus which I bought a couple of months ago. Everything working text book until a few days ago.

With no pattern or cause I have been able to determine I lose my internet connection. The appropriate lights are lit or blinking on both devices. I have rebooted the modem and that seemed to work. When it did not I rebooted both the modem and the router. And then when that failed to work I rebooted the two devices and the desktop.

I talked to Comcast rep on the phone. As much as I could understand, they pinged the modem and said all looked good from their end. I went through the routine of tightening all connections. That was about this time yesterday. Connection remained sound until lunch time today. I went through the rebooting...no luck. I called Comcast....the hard to understand tech from yesterday was the one with the better English. Same routine. While we were on the phone the internet mysteriously connected.

I hesitate to have a technician come out especially if all is working OK.
I suppose the modem could be faulty....but I do not get the on again off again activity.

I am open to suggestion and guidance.