[Villager Audio Video]

Before you call Comcast you need to determine which side of the modem the problem is on.

Example: Motorola Surfboard modems have upstream, downstream and Internet lights. Up and down are typically green until bonding channels in which case they turn blue. Internet light is steady green when connected. If all this is working then it's not a Comcast issue, it's on the other side of the modem. Router, access point or client devices.

Check the lights on the modem and download the manual if you have to and determine which side the problem is on.